Year 7 - FAQs

Arbor is an online portal that the school uses as a tool to communicate with you. Using Arbor, parents/carers and students can view reward points, behaviour incidents, attendance, and personal school reports when they are issued. They can also update basic student information held on file e.g address, medical etc.

It is vital to have an Arbor log-on. If you do not have a login please email admin@chancellors.herts.sch.uk

ParentPay is a cashless payment system. It allows you to pay for all school activities and resources as well as top up your child’s lunch money account. For more details, please visit https://www.parentpay.com/parents/. If you have not got your activation code this can be resent by contacting finance@chancellors.herts.sch.uk

Teachers and support staff will always aim to respond to a contact within 48 hours during term time. However, our staff are not expected to respond to requests in the evenings, at weekends or during school holidays unless it is an emergency such as a child protection issue or a bereavement. Please also note that if a member of staff is part-time, a response may take a little longer. Please also remember that teachers are extremely busy planning, teaching, checking books, marking, etc. and this should be their priority. 

There are many ways you can support your child when they start at secondary school. The support they need depends very much on your child but they may need help with organisation and packing their bag or making sure homework is done on the set night where possible. Please also reinforce the schools sanctions and rewards by showing your child you are aware of them and discussing them with them regularly. It will also help your child for you to be aware of the contents of school communications, in particular, the Friday Parent Bulletin. Most importantly, we would ask that you discuss your child’s school life with them regularly and notify the appropriate person if you have any concerns. Further details of how to support your child can be found at https://www.familylives.org.uk/advice/secondary/learning-school/starting-secondary-school/

All regular extracurricular activities are listed on the school website under the Curriculum/Extra-Curriculum tab. For PE where regular updates are required for fixtures and practices, please see the weekly bulletin that goes out on  friday and can be found on the website HERE.

Students can access a printer in the Library from 8am each morning. However, we encourage students to be mindful of the environment and to only print if it is essential.

From 3.15pm until 3.55pm every day the library is also open for students to get homework support in our homework club.

Your child should ask at reception and the reception staff will contact a member of the site team. The site team will usually resolve the issue immediately but this is not always possible if they are heavily committed elsewhere in the school. Staff will understand on the very rare occasion that a locker is faulty and your child cannot access the equipment they need.

If your child loses their locker key you will need to purchase a new key via ILS

All equipment required for specific lessons is listed on the school website HERE. For PE lessons, girls PE kit is consistent for all sports but boys will be told in their first PE lesson which kit to bring for each lesson of the week. When sports change, the kit needed will also change, but students will be told about this in advance.

Students are offered a variety of choices aimed at a healthy balanced diet. There is always a meal of the day option but students can also chose form a selection of sandwiches and pasta dishes. For more information please see our school meals website School Meals